Privacy Policy

Last updated: January 14, 2025

This privacy notice for HyperUGC ("we", "us", and/or "our") describes how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you visit our website at https://hyper-ugc.com, use our AI-powered content generation platform, or engage with us in other related ways.

1. Information Collection and Use

We collect information that you voluntarily provide to us when you:

  • Create an account
  • Generate content using our platform
  • Make purchases
  • Contact our support team
  • Subscribe to our communications
  • Connect your TikTok account (access_token, refresh_token, open_id)

2. AI Content Generation and Data Processing

When you use our AI content generation features:

  • We process your inputs to generate content
  • We maintain logs of generation requests for service improvement
  • We implement rate limiting and abuse detection systems
  • We retain the right to monitor for prohibited uses
  • We publish your scheduled content to TikTok on your behalf
  • We fetch performance metrics from TikTok (views, likes, shares, comments) so you can track video performance

3. Security Measures and Abuse Prevention

To protect our Services and users, we:

3.1. Monitor usage patterns for suspicious activity

3.2. Implement rate limiting on API and generation requests

3.3. Use automated systems to detect potential abuse

3.4. Maintain audit logs for security investigations

3.5. Reserve the right to terminate accounts engaging in prohibited activities

4. Data Sharing and Third Parties

We share information only with:

4.1. Service providers necessary for operations

4.2. Payment processors (Stripe) for handling transactions

4.3. Law enforcement when required by law

4.4. Security vendors for abuse prevention

4.5. TikTok – solely to upload your videos and retrieve analytics. Tokens are encrypted at rest and never shared with third parties.

4A. YouTube Data

HyperUGC uses YouTube API Services. When you connect your YouTube account:

  • We collect your channel ID, refresh token, and basic channel information
  • We store video metadata (IDs, titles, descriptions) for videos you create
  • We retrieve basic video analytics (views, likes, comments) on your behalf
  • This data is used solely to upload your content and display your analytics
  • You can revoke access at any time at Google's security settings
  • We adhere to Google's Limited Use requirements - data is never sold, shared with advertisers, or used beyond the features you explicitly use

By using our YouTube features, you agree to be bound by the YouTube Terms of Service and acknowledge that Google's Privacy Policy applies.

4B. Instagram Data

When you connect your Instagram Business or Creator account:

  • We collect your Page ID, Instagram Business account ID, and page-level access token
  • We store media IDs for Reels you publish through our platform
  • We retrieve insights data (reach, impressions, saves) for your content
  • Access tokens are encrypted at rest and automatically refreshed as needed
  • Data is retained only while your account is connected

Data Deletion Instructions:

  1. Remove HyperUGC from your Facebook/Instagram settings at Settings & Privacy → Settings → Business Integrations
  2. Or email support@hyper-ugc.com for manual deletion within 48 hours
  3. Our Data Deletion Callback URL: https://hyper-ugc.com/api/social/data-deletion

4C. TikTok Data

When you authorize HyperUGC to access your TikTok account:

  • We collect your open_id (unique user identifier) and display name
  • We store access tokens (valid 24 hours) and refresh tokens (valid 365 days)
  • We collect your avatar URL and basic follower count
  • We store video IDs and retrieve per-video analytics (views, likes, comments, shares)
  • All tokens are encrypted at rest and automatically purged when expired

Revocation Instructions:

  1. Remove HyperUGC from TikTok: Settings & Privacy → Security → Manage app permissions
  2. Or disconnect in HyperUGC: Settings → Connections → TikTok → Disconnect
  3. We programmatically revoke tokens immediately upon disconnection

Data is used exclusively to upload videos and retrieve analytics as requested. We never access private videos or data beyond what you explicitly share.

5. User Rights and Control

You have the right to:

  • Access your personal data
  • Request deletion of your account and data
  • Opt-out of marketing communications
  • Export your generated content
  • Terminate your account at any time
  • Disconnect your TikTok account at any time in Settings → Connections; we instantly delete all TikTok tokens and cached metrics

6. Prohibited Uses

The following activities are strictly prohibited:

6.1. Automated bulk operations without explicit permission

6.2. Attempts to reverse engineer our AI systems

6.3. Creation of content that violates our terms of service

6.4. Use of the service for spam or harassment

6.5. Any attempts to circumvent our rate limits or security measures

7. Content Ownership and Rights

  • You retain rights to content you generate through our service
  • We maintain the right to keep usage logs and generation metadata
  • We may analyze aggregate patterns for service improvement
  • We do not claim ownership of your generated content

8. Security and Data Protection

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Regular security audits and monitoring
  • Access controls and authentication requirements
  • Automated threat detection systems

9. Updates and Changes

We may update this policy to:

  • Reflect changes in our practices
  • Respond to emerging security threats
  • Comply with new regulations
  • Improve clarity and transparency

10. Legal Compliance

We comply with applicable data protection laws including:

10.1. GDPR for users in the European Economic Area

10.2. CCPA for California residents

10.3. Other regional privacy regulations as applicable

11. Data Retention

We retain data for:

11.1. Active accounts: Duration of account activity

11.2. Deleted accounts: Up to 30 days after deletion

11.3. Security logs: Up to 90 days

11.4. Aggregate analytics: Indefinitely in anonymized form

11.5. TikTok tokens: Expire after 24 hours; we auto-refresh or purge them. Orphaned tokens are wiped within 30 days.

12. Security Incident Response

In the event of a security incident:

12.1. We will notify affected users as required by law

12.2. We maintain an incident response plan

12.3. We cooperate with law enforcement when necessary

12.4. We implement recovery procedures to protect user data

12.5. We conduct post-incident analysis to prevent future occurrences

13. International Data Transfers

For users outside the United States:

13.1. Your information may be transferred to and processed in the United States

13.2. We implement appropriate safeguards for international transfers

13.3. We comply with cross-border data transfer regulations

13.4. You consent to these transfers by using our Services

14. Children's Privacy

Regarding users under 18 years of age:

14.1. Our Services are not intended for users under 18

14.2. We do not knowingly collect data from users under 18

14.3. Parents or guardians who believe we have collected data from a minor should contact us immediately

14.4. We will promptly delete any data collected from users under 18

15. Cookie Policy

Our approach to cookies and tracking:

15.1. We use essential cookies to maintain basic functionality

15.2. We do not use tracking cookies or third-party analytics

15.3. You can control cookie settings through your browser

15.4. Blocking cookies may limit some Service functionality

16. Data Processing Details

Specific information about our data processing:

16.1. We process data using secure cloud infrastructure

16.2. Data is encrypted during processing and storage

16.3. We maintain detailed processing logs for security

16.4. We regularly audit our processing procedures

17. Contact Information

For privacy-related inquiries:

Email: support@hyper-ugc.com

Website: hyper-ugc.com

Response Time: Within 48 business hours

Appendix: How to Revoke Access

YouTube

Visit Google Security Settings → Third-party apps with account access → Select HyperUGC → Remove Access

Instagram/Facebook

Go to Facebook Settings & Privacy → Settings → Business Integrations → Find HyperUGC → Remove

TikTok

Navigate to TikTok Settings & Privacy → Security → Manage app permissions → Find HyperUGC → Remove

Alternatively, you can disconnect any platform from within HyperUGC by going to Settings → Connections and clicking "Disconnect" next to the platform you wish to remove.

By using HyperUGC's Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. We reserve the right to update this policy at any time, and will notify users of significant changes.